Whether your appeal failed or you're unsure where to start, GBP Doctor is your expert ally in recovering suspended Google Business Profiles, even if they were suspended for no reason.
Customers can't find you. The phone has gone quiet. Leads have dried up overnight, and you're stuck in a confusing loop with no clear explanation from Google.
Every day offline hands enquiries to a competitor who is still showing up on Maps. The good news: almost every suspension can be recovered with the right appeal, and that is the one thing we do.
You're not alone, and you're not stuck.
We've helped hundreds of businesses just like yours appeal successfully through our Google Business Profile reinstatement service, even after failed attempts.
We stay up-to-date with Google's ever-changing guidelines, policies, and appeal process.
From deceptive content to hidden account violations, we find and resolve the core issue.
We work exclusively on suspended Google Business Profiles. This is not a sideline service.
Most reinstatements are processed in under 5 business days once the issue is identified.
As a Google Business Profile agency partner, we can request access and help manage the appeal efficiently.
Perth-based team with timezone advantage and direct understanding of AU business requirements.
Plumbers, electricians, cleaners, landscapers, a deactivated profile can halt your inbound calls overnight. We help you get found again, fast.
Medical practices, cafes, bakeries, small stores, foot traffic is critical to your business survival; we get it.
If you're managing listings on behalf of clients and one or more has been suspended, we can step in without disrupting your workflow or client relationships.
Tired of fixing your GBP only for it to get hit again? We specialise in resolving deeper compliance and trust issues to prevent future suspensions.
Our team is Perth-based, so Perth and Western Australia businesses get AWST-hour replies, local knowledge of how Google treats AU verification, and a face-to-face option if you want one. We have recovered profiles for tradies in Welshpool, restaurants in Northbridge, dental clinics in Cottesloe, and dozens of other Perth verticals.
We start by asking you a few questions in order to better understand the root of the issue. We then request manager access to your GBP and prepare the reinstatement request on your behalf.
Submit your details and grant manager access. Want to check we are real first? Call and speak with Dorian directly before you commit.
We assess the listing, the changes made and any policy violations, then come back with the likely cause, a timeline and the fixed fee.
We draft and submit a tailored reinstatement request.
Pay the fixed fee upfront to start. If we don't get your profile reinstated, you get a full refund.
Soft vs hard suspensions, the 12 triggers we see most across Australian cases, the exact evidence Google wants, and the appeal steps that actually get profiles back online.
We'll send a manager access request through our official GBP agency account. You'll just need to approve the request in your Google Business dashboard. If you're unable to access your listing, we'll walk you through alternative steps. We'll also ask you to provide a short summary of what changes were made before the suspension.
No problem. We've recovered dozens of listings that were previously denied. Our standard $499 incl. GST fixed fee, paid upfront, covers first and second appeals. Only cases stuck past two appeals, where Google has stopped responding and a manual escalation is needed, are $599 incl. GST or more.
That's common. Our job is to investigate the suspension reason using the information you provide and our agency tools. Whether it's suspicious activity, policy violations, or something else, we'll find it and fix it.
On average, most reinstatements are completed within 3–7 business days, depending on the case and Google's response time. It can take 24 to 48 hours for the fastest cases but can also drag on over a few weeks, depending on Google.
Yes, but it's not always the best course of action. We'll help you determine if deletion is necessary or if reinstatement is still possible. Often, recovery is a better long-term move.
We maintain a high success rate due to our specialisation and experience. While no one can guarantee a reinstatement, we back the fixed fee with a money-back guarantee: if we don't succeed, you're refunded.
Unfortunately, it is not. We need to speak to you in order to understand the root of the issue; we also need your cooperation to gain access to the listing to gather important documentation. If you already appealed, you might already have an open line with Google, and we will ask you to communicate through the existing emails.
