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Privacy Policy

Last Updated: 17/07/2025

At GBP Doctor, accessible from https://www.gbpsuspended.com.au/, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by GBP Doctor and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@gbpsuspended.com.au.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect through GBP Doctor. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Scope, Data Controller, and Definitions

1.1. Scope of this Privacy Policy

This Privacy Policy applies to the use of the GBP Doctor website, including newsletter dispatch, client communications, service delivery, and our marketing activities on third-party websites. Data processing on websites of other companies is not covered by this Privacy Policy.

1.2. The Controller for the Processing of Your Personal Data

Unless otherwise specified in this Privacy Policy, the Controller for the processing of your personal data is: GBP Doctor (operated by Search Scope), Perth, Western Australia. Email: info@gbpsuspended.com.au.

1.3. Contact Details for Privacy Matters

For privacy-related inquiries: GBP Doctor, Email: info@gbpsuspended.com.au.

1.4. Definitions

  • Personal Data means any information relating to an identified or identifiable natural person, such as name, contact details, business information, or Google Business Profile data.
  • Controller means GBP Doctor/Search Scope, which determines the purposes and means of processing personal data.
  • Processing means any operation performed on personal data, including collection, recording, organisation, storage, use, disclosure, or erasure.
  • Recipient means any person or entity to which personal data is disclosed, such as Google support teams, payment processors, or IT service providers.

2. Purposes and Legal Bases for Processing Your Personal Data

2.1. Processing When You Visit Our Website

When you visit our website for informational purposes, we process your personal data for the following purposes:

2.1.1. Website Provision and IT Security

We process personal data necessary to provide our website and ensure security:

  • IP address
  • Browser type and version
  • Operating system and platform
  • Complete URL paths
  • Access times and dates

This data is stored in server log files and automatically deleted after 30 days.

Legal basis: Necessary for website provision (Article 6(1)(b) Australian Privacy Principles) and our legitimate interest in IT security (Article 6(1)(f) equivalent).

2.1.2. Website Analytics

We use Google Analytics to understand how our website is used. This includes:

  • Page views and user sessions
  • Traffic sources and user behaviour
  • Geographic location (city/region level)
  • Device and browser information

We use Google Analytics with IP anonymisation enabled.

Legal basis: Our legitimate interest in improving our website and services.

Google Analytics Opt-out: You can prevent Google Analytics from collecting your data by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

2.2. Service Delivery and Client Communications

2.2.1. GBP Reinstatement Services

When you engage our services, we process:

  • Contact information (name, email, phone)
  • Business information (business name, address, industry)
  • Google Business Profile details and access credentials
  • Documentation (business licenses, utility bills, etc.)
  • Communication records with you and Google support

Legal basis: Necessary for contract performance and service delivery.

2.2.2. Customer Support

We process personal data to provide customer support, including:

  • Support ticket information
  • Communication history
  • Service-related queries and responses

Legal basis: Necessary for contract performance and our legitimate interest in providing quality customer service.

2.3. Marketing and Communications

2.3.1. Email Marketing

With your consent, we may send you:

  • Service updates and announcements
  • Educational content about Google Business Profiles
  • Promotional offers for our services

Legal basis: Your explicit consent.

Withdrawal: You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting info@gbpsuspended.com.au.

2.3.2. Retargeting and Display Advertising

We may use cookies and tracking technologies to show you relevant advertisements on third-party websites through:

  • Google Ads
  • Facebook Ads
  • LinkedIn Ads

Legal basis: Our legitimate interest in marketing our services.

Opt-out options:

2.4. Legal and Compliance

We may process your data to:

  • Comply with legal obligations
  • Establish, exercise, or defend legal claims
  • Prevent fraud and ensure service security

Legal basis: Legal obligation or legitimate interest in legal protection.

3. Data Retention and Deletion

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Service delivery data: Retained for the duration of service provision plus 7 years for legal and accounting purposes
  • Marketing data: Retained until you withdraw consent or we determine it's no longer necessary
  • Website analytics: Retained for 26 months (Google Analytics default)
  • Legal compliance: Retained as required by applicable laws

4. Data Sharing and Recipients

We may share your personal data with:

4.1. Service Providers

  • Google (for Business Profile management and appeals)
  • Payment processors (for billing and payments)
  • IT service providers (for website hosting and maintenance)
  • Email service providers (for communications)

4.2. Legal Requirements

  • Law enforcement agencies (when legally required)
  • Courts and legal advisors (for legal proceedings)
  • Regulatory authorities (for compliance purposes)

4.3. International Transfers

Some of our service providers may be located outside Australia. When transferring data internationally, we ensure adequate protection through:

  • Standard contractual clauses
  • Adequacy decisions
  • Other appropriate safeguards

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Analyse website usage
  • Personalise your experience
  • Deliver relevant advertising

For detailed information about our cookie usage, please refer to our Cookie Policy.

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

6.1. Access

Request copies of your personal data we hold

6.2. Correction

Request correction of inaccurate or incomplete data

6.3. Deletion

Request deletion of your personal data (subject to legal retention requirements)

6.4. Restriction

Request restriction of processing in certain circumstances

6.5. Objection

Object to processing based on legitimate interests

6.6. Data Portability

Request transfer of your data to another service provider

6.7. Complaint

Lodge a complaint with the Australian Privacy Commissioner

To exercise these rights, contact us at info@gbpsuspended.com.au.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

10. Contact Forms and Inquiries

When you submit contact forms or inquiries:

  • Information may be shared with relevant team members
  • We may retain communication records for service improvement
  • Your inquiry may be used to improve our services and website content

11. Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the new entity, subject to the same privacy protections.

12. Governing Law

This Privacy Policy is governed by Australian privacy law, including the Privacy Act 1988 and the Australian Privacy Principles.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through:

  • Website notifications
  • Email notifications (for existing clients)
  • Updated "Last Updated" date

14. Disclaimer

GBP Doctor is an independent service provider and is not affiliated with Google LLC. All references to Google services are for descriptive purposes only.

15. Contact Information

For privacy-related questions or concerns:

Email: info@gbpsuspended.com.au
Website: https://www.gbpsuspended.com.au/
Business: GBP Doctor (operated by Search Scope)
Location: Perth, Western Australia

16. Complaints Process

If you have concerns about our privacy practices:

  1. Contact us directly at info@gbpsuspended.com.au
  2. We will investigate and respond within 30 days
  3. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC)